FAQS
1️⃣ Shipping & Delivery
Q: How long will my order take to arrive?
A: Most orders ship within 1–3 business days. Delivery time varies depending on your location, typically 5–10 business days for domestic and 10–20 days for international shipping. Tracking is provided for every order.
Q: Can I expedite my order?
A: Yes! Express shipping options are available at checkout to ensure your gift arrives on time for special occasions.
2️⃣ Product Questions
Q: Are your gifts truly handcrafted and artistic?
A: Absolutely! Every Soulora gift is thoughtfully designed by professional artists, combining aesthetics and emotional value to create unique keepsakes.
Q: Can I personalize or customize a gift?
A: Yes! Many of our products allow for personalization, such as engraved messages, names, or special dates. Customization options are clearly listed on each product page.
3️⃣ Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options, ensuring a safe and seamless checkout experience.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Please contact our support team immediately for assistance.
4️⃣ Returns & Refunds
Q: What is your return policy?
A: We accept returns for unused or defective products within 30 days of delivery. Please reach out to our support team for instructions.
Q: Will I get a full refund?
A: Yes! We provide a full refund for eligible returns, ensuring you feel confident with every purchase.
5️⃣ Gifting & Occasions
Q: Do you provide gift wrapping?
A: Yes! Each gift can be elegantly wrapped and accompanied by a personalized note, ready to delight your loved ones.
Q: Can I send a gift directly to someone else?
A: Absolutely! Just enter the recipient’s address at checkout. You can also add a custom message to make the gift extra special.
6️⃣ Customer Support
Q: How can I contact Soulora if I have questions?
A: You can reach us via email at support@soulora.com, our 24/7 online inbox, or by phone during business hours (Mon–Fri, 9 AM–6 PM EST). We are here to make every gifting experience seamless and joyful.