Privacy Policy
Your Privacy Matters
At Soulora, we value your trust. Protecting your personal information is a top priority. We are committed to handling your data responsibly, transparently, and securely so that you can enjoy shopping with confidence.
Information We Collect
Account Information: Name, email address, shipping and billing address
Payment Information: Payment method details (processed securely; not stored by us)
Shopping Activity: Orders, product preferences, and interactions with our site
Device & Usage Data: Browser type, IP address, and site usage to improve your experience
How We Use Your Information
We use your information to:
Process and fulfill your orders
Provide customer support and communicate order updates
Personalize your shopping experience and recommend products
Improve our website, products, and services
Ensure secure transactions and prevent fraud
Sharing Your Information
We never sell or rent your personal information. We may share it only with:
Service Providers: Shipping companies, payment processors, and technical support partners
Legal Requirements: To comply with applicable laws or protect our rights
Cookies & Tracking
We use cookies and similar technologies to:
Enhance your shopping experience
Remember preferences
Analyze site traffic
You can adjust your cookie preferences in your browser settings.
Your Rights
You have the right to:
Access your personal information
Request corrections or updates
Request deletion of your personal information
Opt out of marketing communications
To exercise these rights, contact us at:
📧 privacy@soulora.com
Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.
Children’s Privacy
Soulora products are intended for general audiences. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date. We encourage you to review it periodically.