Shipping & Delivery Policy
Shipping & Delivery Policy – Soulora
Fast, Reliable, and Thoughtful Delivery
At Soulora, we know that receiving a gift quickly and beautifully packaged is just as important as choosing the perfect one. That’s why we are committed to providing fast, reliable, and hassle-free shipping for all our customers.
Processing Time
All orders are carefully reviewed and processed within 1–3 business days.
Custom or personalized items may require an additional 2–5 business days for preparation.
You will receive a confirmation email once your order has been shipped.
Shipping Methods & Estimated Delivery
We offer multiple shipping options to meet your needs. Delivery times are estimates and may vary due to customs, weather, or other unforeseen delays.
| Shipping Method | Estimated Delivery (Domestic) | Estimated Delivery (International) |
|---|---|---|
| Standard | 3–7 business days | 7–15 business days |
| Expedited | 1–3 business days | 5–10 business days |
| Express | 1–2 business days | 3–7 business days |
Shipping Costs
Shipping costs are calculated at checkout based on weight, destination, and chosen delivery method.
Free standard shipping may be available on orders over a specified amount.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use the tracking number to monitor your order in real-time until it reaches your door.
International Shipping & Customs
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
Delivery times may be extended due to customs inspections or local postal services.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and contents.
For lost packages, we will work with the carrier to investigate and, if necessary, provide a replacement or refund.
Shipping to Multiple Addresses
We can ship to multiple addresses in a single order.
Simply specify the delivery address for each item at checkout.
Special Gift Packaging
Soulora offers premium gift wrapping and personalized notes for selected products.
You can choose gift options at checkout to make your present even more memorable.
Questions About Your Order?
If you have any concerns or need assistance regarding shipping or delivery, please contact us at:
📧 support@soulora.com
⏰ Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We are here to ensure your Soulora experience is seamless, from selection to delivery.